Refund and Returns Policy
Refund & Return Policy
Effective Date: 02 February 2026
Website: https://hindsitara.in/
Business Name: HindSitara
1. Introduction
At HindSitara, we are committed to delivering quality poojan samagri with care and authenticity. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.
By placing an order on our website, you agree to this policy.
2. Eligibility for Return or Replacement
We accept returns or replacements only under the following conditions:
✅ Wrong Product Delivered
If you receive a product different from what was ordered.
✅ Damaged Product
If the product is physically damaged during transit.
✅ Manufacturing Defect
If there is a genuine defect in the product.
3. Mandatory Proof Requirement
To process any claim, the following is required:
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Clear unboxing video recorded from the beginning
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Visible proof of damage or defect
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Order number
⚠️ Claims without an unboxing video may not be accepted.
4. Reporting Timeline
All issues must be reported within:
⏳ 24 hours of delivery
Email:
📧 support@hindsitara.com
Late claims may not be eligible for return or refund.
5. Non-Returnable Items
For hygiene and religious reasons, the following items cannot be returned:
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Used products
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Opened sealed items
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Cotton wicks, kumkum, chandan after opening
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Customized or bulk orders
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Perishable items
6. Cancellation Policy
Orders may be cancelled within:
⏳ 12 hours of placing the order
Once dispatched, orders cannot be cancelled.
During festival or high-demand seasons, cancellation requests may not be guaranteed.
7. Refund Process
If your return request is approved:
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Product must be returned unused and in original packaging.
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Once received and inspected, refund will be initiated.
Refund Timeline:
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Initiated within 3–5 working days
-
Reflected in bank account within 7–10 working days
Refunds are processed to the original payment method only.
8. Shipping Charges
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Original shipping charges are non-refundable.
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If return is due to customer preference (non-defective item), shipping costs may be deducted.
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If error is from HindSitara, full refund including shipping will be provided.
9. Replacement Policy
In eligible cases, we may:
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Provide a replacement product
OR -
Issue refund
Decision will be based on product availability and case review.
10. Fraud Prevention
HindSitara reserves the right to:
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Reject suspicious claims
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Request additional verification
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Take necessary legal action in case of misuse
11. Limitation of Liability
HindSitara shall not be liable for:
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Improper use of products
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Damage caused after delivery
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Delays caused by courier partners
12. Contact Information
For return and refund assistance: